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FAQ

Help Centre FAQ

Here you'll find the answers to the most common questions our customers have!

SHIPPING

How Long After Ordering is My Order Shipped? 

Non-custom orders are shipped out within 4-5 businesses days  of purchase. 

Custom orders may take up to 25 business days to make If you select Express shipping at checkout, we aim to ship your item within 15-20 business days.

Which Carrier Do You Use?

We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.

How Long Does It Take to Arrive?  

Our Accessories are all handmade by professional workers. The production process takes about 18-25 days, depending on the complexity of the jeweley.

Non-custom orders are shipped out within 4-5 businesses days  of purchase. 

Custom orders may take up to 25 business days to make

Shipping Time:

FREE Shipping: 7 - 15 Business days

Expressed Shipping: 3 - 8 Business days

Your satisfaction is our ultimate goal. We sincerely invite you to leave positive feedback when you are happy with our product or service. We will try our best to meet your needs, if you are dissatisfied with your purchase or have a question please let us know. Email at us service@mintato.com.

These timeframes are typical, and sometimes local carrier issues may mean you item arrives slightly later than this. 

I Didn't Receive My Order 

Please contact our support team, quoting your order number from the confirmation email/SMS message. We'll help track down your order.

Cancellation &Exchanges 

Can I Cancel Or Change My Order? 

We try to start production of all orders as soon as possible. Depending on when you order was placed, cancellation may be possible if production has not yet begun.

Please contact our  support team  to check if changes or cancellation are possible, and give the reason you wish to cancel.

My Item Is Damaged/Incorrect, What Do I Do? 

Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.

We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.

Can I Return My Purchase? 

We hope you'll love the item you purchased. If there's any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it.

Please note, personalized items may be subject to a deduction from the refund amount as they cannot be restocked.

My Item Looks Different to The Online Listing 

This is a very rare occurance. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look. This allows our sellers to create many different products with their artwork, without needing to make & photograph thousands of products a day.

It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.